Return Policy

1. Overview

At maxpro.lk, we are committed to delivering high-quality grocery and packaged food products across Sri Lanka. Due to the consumable and perishable nature of grocery items, returns are limited and subject to the terms outlined below.

By placing an order on our website, you agree to this Return Policy.

2. Eligibility for Returns

We accept returns only under the following conditions:

1. The product was delivered in a damaged condition
2. The wrong product was delivered
3. The product was expired at the time of delivery

To qualify for a return:

1. The item must be unused and unopened
2. The item must be in its original packaging
3. The issue must be reported within 24–48 hours of delivery

3. Non-Returnable Items

For hygiene, safety, and quality control reasons, the following items cannot be returned:

1. Opened or partially used food products
2. Items damaged after delivery
3. Products not stored properly after delivery
4. Products purchased under clearance or special promotions (unless defective)

4. How to Request a Return

If you receive a damaged, incorrect, or expired product:

1. Contact us immediately:
2. 📞 077 777 1407
3. 📧 admin@maxpro.lk
4. Provide:
5. Your order number
6. Clear photos of the product
7. A brief explanation of the issue

Our team will review your request and respond with further instructions.

5. Return Approval Process

1. All return requests are subject to verification and approval.
2. We may request additional information if necessary.
3. Approved returns may result in a replacement or refund (as per our Refund Policy).

6. Replacement or Refund

If your return is approved:

1. A replacement item will be sent (subject to stock availability), or
2. A refund will be processed using the original payment method.

Processing times may vary depending on the payment provider.

7. Delivery-Related Damage

If damage occurred during delivery:

1. Please report the issue at the time of receiving the order whenever possible.
2. Late claims may not be eligible for return.

8. Limitation of Liability

maxpro.lk is not responsible for:

1. Damage occurring after successful delivery
2. Improper storage by the customer
3. Manufacturer packaging changes or minor variations

9. Contact Us

For return-related questions, please contact:

Grocery Items

Batticaloa, Sri Lanka

📞 077 777 1407

📧 admin@maxpro.lk

🌐 https://maxpro.lk/