Cancellation Policy

Effective Date: [Insert Date]

Website: https://maxpro.lk/

Business Name: Grocery Items

Location: Batticaloa, Sri Lanka

Contact:

📞 077 777 1407

📧 admin@maxpro.lk

1. Overview

At maxpro.lk, we understand that customers may need to cancel orders. This Cancellation Policy explains when and how orders can be cancelled.

By placing an order on our website, you agree to the terms outlined below.

2. Order Cancellation by Customer

Before Dispatch

1. Orders may be cancelled before dispatch without penalty.
2. To cancel, please contact us immediately via:
3. 📞 077 777 1407
4. 📧 admin@maxpro.lk

If payment has already been made, the refund will be processed according to our Refund Policy.

After Dispatch

1. Once the order has been dispatched for delivery, cancellation may not be possible.
2. In such cases, customers may refer to our Return Policy (if applicable).

3. Cancellation of Cash on Delivery (COD) Orders

For COD orders:

1. If you wish to cancel, you must inform us before dispatch.
2. Repeated cancellations without valid reason may result in account restrictions.

4. Cancellation by maxpro.lk

We reserve the right to cancel any order due to:

1. Product unavailability
2. Pricing errors
3. Suspected fraudulent activity
4. Incorrect or incomplete delivery information
5. Circumstances beyond our control

If we cancel a prepaid order, a full refund will be issued.

5. Refund for Cancelled Orders

1. Refunds for prepaid orders will be processed using the original payment method.
2. Refund processing times may vary depending on the payment provider.

6. Changes to Orders

If you need to modify your order (change item, address, etc.), please contact us immediately. Changes are only possible before dispatch.

7. Contact Us

For cancellation requests or questions:

Grocery Items

Batticaloa, Sri Lanka

📞 077 777 1407

📧 admin@maxpro.lk

🌐 https://maxpro.lk/